Tenants » Maintenance tips

Maintenance tips

You may be able to fix some minor maintenance issues yourself

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Before logging a maintenance request, please read through the following maintenance tips and avoid unnecessary callouts.


No power

  • Have you arranged for the power to be connected?
  • Have you paid the power bill?
  • Have you contacted your electricity supplier? There may be a fault in the street.
  • If renting a unit/apartment, have you checked with neighbours? If you are in an apartment, the Body Corporate may need to be contacted.
  • Have you checked your fuse box? There may have been an overload so the safety switch has been activated and needs to be reset.
  • Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the meter box, then plug in one appliance such as the fridge and turn on the power point. Check the safety switch. If it has clicked of, you know that there is a fault with that appliance and it will need to be repaired/replaced.  Continue checking all appliances until the faulty appliance is identified. If our electrician attends to your repair request and finds the fault is with one of your appliances, you will be charged for the service fee.


No hot water

  • Is your water heated by gas or electricity? Have you arranged for the connection of your gas or electricity?
  • Have you accidentally switched the power off in the hot water cupboard? Check to ensure the switch is on.
  • Is there water coming out of the tap, or is there no water flow at all? If there is water but it is cold, the problem is the energy supply (gas/electric), otherwise it is a water supply problem.
  • Have you checked that the water tap on the hot water system itself is turned on?
  • Have you checked the fuse in the meter box? Has the fuse been turned off by mistake?
  • If it is a gas hot water system with a pilot light, have you checked to see if the pilot light has gone out? Some gas hot water systems can be easily re-lit – others may require a tradesperson to do it.


Lights and/or power points are not working

  • Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
  • Does the light bulb need replacing?


Stove element or oven are not working

  • Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning it can fix the problem.
  • Is the oven set on manual or automatic control? If it has been set on automatic, it may appear not to work. Reset to manual control.


Garbage disposal is not working

  • Is the power turned on at the switch below the sinkbench?
  • Have you attempted to reset the safety switch? This is normally a little red or black button underneath the bottom of the garbage disposal unit. You may have to get on your hands and knees to find the switch. This switch can be activated by an overload and simply needs to be reset.
  • Is there a blockage in the sink/blades? IMPORTANT: Before checking for blockages, make sure unit is turned off at the wall.


Sink, bath or shower blocked

  • Have you tried pouring boiling water down the sink/shower to free blockage?
  • Is there a hair trap in the shower? Check and clean out if necessary.
  • Have you removed old food from the kitchen waste and poured boiling water down the drain? Do not put fat and oil into the drain as these will clog up the pipes.


Washing machine is not working

  • Are the washing machine taps turned on at the wall?
  • Have you checked to make sure that the appliance is turned on at the wall?
  • Have you checked that the lid is closing properly?
  • If the machine has stopped half way through a cycle make sure that you have not overloaded the machine or that it is out of balance. Re-arrange the items evenly in the bowl, close the lid and the cycle may continue.


Dryer is not working

  • Have you checked to see if the filter needs cleaning out? Dryers can automatically shut down due to overload of lint in the filter.  Ensure that lint is always removed from the dryer after each drying load.


Evidence of water leakage or dampness

  • If there is evidence of water leakage, you must call us. You are responsible for any water damage until we have been notified of the problem.


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